Lost in the Forrest

Kelsey Sutton 5 months ago

Lost in the Forrest is such a special place. The plants were beautiful, healthy, and clearly well-tended, but what stood out most was the atmosphere. It felt peaceful, welcoming, and thoughtfully run. The staff was kind, knowledgeable, and clearly passionate. I’m so glad I found this place. Lost in the Forrest is exactly the kind of small business I love supporting, and I’ll happily be back.

L R 6 months ago

This shop is AMAZING! Everyone was so helpful. The first time we happened upon it in October, I was visiting my best friend and they were closed at the time (after hours). I was so sad looking at all the plants in the window. My bestie made it a point to take me back when I came back in March and it was more than I expected. The variety and condition of the plants in the store are excellent! Multiple employees acknowledged me while I was browsing and the woman (didn’t get her name) that rang me up was super friendly and helpful with placing the online order so it could be shipped. She also let me pick the one I wanted which was super awesome! I was finally able to get my San Pedro Cactus. Big Bertha arrived expertly packed and in perfect condition! I can’t thank all of you enough for the excellent service and shipping! You all are amazing and I can’t wait to order more! I just need more space 🤣🤪

Shanita Ingram Edited 10 months ago

I placed an order with Lost in the Forrest on October 24 to honor the anniversary of my dog’s birthday—my baby who passed on 2/5/25. This wasn’t just a purchase; it was a meaningful moment I wanted to mark with a healthy, beautiful plant. When the order went radio silent for 19 days, I was disappointed, but I was also understanding. Delays happen. Life happens. Shipping isn’t perfect. But in all that time, not once did the shop offer a simple update, acknowledgment, or even a basic “we apologize.” The absence of communication was the first red flag. I finally reached out myself on November 12 just to figure out where my order even was—something I should not have had to do as the customer. The plant arrived two days later, and whatever grace I had extended toward the delay vanished immediately. The leaves were torn, cracked, scarred. The stem showed stress marks that clearly did not occur during shipping. I emailed the boutique the same day—with photos—because I wanted to resolve this quickly and respectfully. Their response? Dismissive and disappointing. The damage was written off as “cosmetic,” and no real solution was offered. No refund, no replacement, no store credit. Just a

Janette Grady a year ago

I drove 2 hours to buy a Hoya bella from this store because it’s been on my wishlist for a long time. Sadly, the plant started declining almost right away. I did everything correctly kept it in the original pot so it could adapt, watered only when dry but after a few weeks the roots were completely dead and the stems turned hollow. The plant was sold in peat moss, which is known to cause root problems because it dries out unevenly dry on top but soggy in the core. That’s exactly what happened here. When I contacted the store, they said their policy is “all sales are final” and that the plant must have been fine because others from the same batch sold. But clearly this one wasn’t stable when I bought it, or it would not have collapsed so quickly even with proper care. I’m very disappointed that they won’t take responsibility or stand behind what they sell. Plants shouldn’t be dying within a month of purchase if they’re healthy to begin with. Shoppers deserve to know that if something goes wrong, this store will not work with you.

Stephanie Edited a year ago

This place has a large selection of plants and most of them seem in good condition. I have had some trouble getting sale prices when I check out and some items are rather pricey compared to other places I've shopped. The staff is kind and helpful. Some of the plants I've gotten have really done well and others just seem like there's too much of a struggle to reacclimate. My sister has had some real problemic plants here that should be easy to care for, so I'm not sure of the true quality of the plants.